Frequently Asked Questions

Whether it’s your first Roadtrek or your fourth, there are often questions that arise, below are a list of our most frequently asked questions to assist you.

How do ‘unusual shapes’ and working within limited space increase the cost of a Roadtrek?

It is much easier to adapt interior cabinets and components to the square fiberglass “box” of a class A, C or B+ than to the unusual curved shape of the Roadtrek’s interior. In addition, it is more difficult to get all the equipment to fit comfortably within the limited space of a Roadtrek—and, when off-the-shelf items are not suitable, it’s often more expensive to get custom made or modified components such as water tanks and propane tanks.

What is a heat pump?

In addition to being a 12,000 BTU air conditioner, it is a heating system that provides adequate heat at temperatures above 40° F (5° C) through a reverse internal cycle.

Where is the generator located?

Outside and below the floor behind rear axle.

What kind of insulation do you use? What is its R value?

Fibreglass with a cardboard backing and an R value of 4.5.

Is it possible to have the propane gas system deleted and everything run on 110 or 12V?

Everything will already run on 110 or 12V except the stove, furnace and water heater. We do not offer these items in 110V since they would require a generator to run when not connected to an external electrical connection which limits the Roadtrek’s self containment.

Is the water system designed for winter use?

The fresh water tank and lines and water heater should not be used in below freezing temperatures. However, you can still use the sink and toilet by carrying a fresh water supply inside the vehicle and using RV anti-freeze in the black and grey waste water tanks.

What appliances can I run on the auxiliary battery? The generator?

The auxiliary battery(ies) will power the lights, refrigerator, roof vent fan, TV & Home Theater system, and water system. The inverter provides limited 110V power to the galley and AV cabinet receptacles. The generator will power all these plus the air conditioner and/or heat pump, and microwave portion of the oven.

Can I run the refrigerator on 12V for several hours?

Yes. The refrigerator will draw up to 15 amp. while on 12V(depending on fridge model), and the auxiliary battery has 120-225 amp.(depending on vehicle model) at full charge. However, actual battery life will depend on what other draws are made on the battery.

Can the generator run the air conditioner and microwave at the same time?

Yes, as long as you start the air conditioner first. This also depends on the model. The Sprinter-based vehicles have a 2.5 KiloWatt propane generator, which will not have enough power for this.

Can I run the generator and power roof vent at same time?

Yes you are able to run the generator and power the roof vent at the same time.

Can I run everything while using the generator?

No. If you want to run several other items (toaster, electric frying pan, hair dryer, curling iron, etc.), you should turn off the air conditioner.

What air conditioner settings provides the best cooling?

Medium fan setting and number 6 to 7 on the temperature dial. Setting the A/C on maximum at all times may freeze the compressor.

What appliances can I run on Propane gas?

The furnace, refrigerator, stove, water heater, and barbecue are all run on propane gas.

Can I drive with refrigerator running on Propane gas?

Although it will run on propane gas while driving, it is not recommended for safety reasons. Propane gas should always be shut off at the tank during vehicle travel. The refrigerator has a DC(12 Volt) setting for use while driving.

How many hours can I operate the generator at a time?

Generator operation is limited by the amount of fuel in the vehicle’s tank above the 1/4 level. Starting with a full tank, the generator can run until the fuel is at the 1/4 level or for about 90 hours at half load (0.30 gallons per hour) or 60 hours at full load (0.42 gallons per hour).

What kind of auxiliary batteries are in Roadtrek vehicles?

As of June, 2010, the auxiliary batteries used are AGM (Absorbed Glass Matting) type batteries that do not require maintenance other than keeping them charged. Most units get two 6-volt batteries in series.

Can I buy directly from the factory?

No. We only sell through a certified dealer network to ensure excellent sales and service of our product.

Why don’t you build on Ford chassis?

We are! Stay tuned for a Roadtrek model on a Ford Transit chassis in early 2027.

Can I install a roof rack?

Installation of roof racks is not recommended. The roof design exceeds crush testing requirements, however installation of racking will void structural warranty on the roof.

How long do the coach batteries last?

It depends on how many things you are running. Like any battery system, your use and environmental factors dictate performance.

How long will the coach air conditioner run off of the batteries?

It depends on how hot the outside air temperature is, how much charge is in the batteries and how cool you set the temperature in the coach.

How does the engine mounted underhood generator work?

The engine drives the generator when running and the resulting 1680 watt electrical output (at idle) is sent directly to the inverter and the batteries. It provides higher levels of output when driving.

How loud is the underhood generator?

It is the same as the engine idling in your driveway: quiet.

What do I do if the batteries are low and I need power immediately?

Run the engine to operate the appliances you need and charge the batteries. Once you start your vehicle bring the rpm up to 2500 briefly and release, to initiate charging cycle. You can also plug in to a 110 volt 30 amp. service.

Does the solar panel run everything?

No, the solar panel charges the batteries during all daylight hours (not just sunlight) and is meant to maintain and improve the charge in the batteries. But if you are running appliances that use more energy than the solar panel generates, then the batteries will be used to make up the difference. If you run low, run the engine to charge the batteries.

How long does it take to charge the batteries?

When running the inverter, a minimum battery charge will be preserved by a “power save” setting in the inverter that emits a small alarm telling you to charge the batteries. From the point of that alarm, assuming you are not running a lot of appliances at the same time, you can charge your batteries to the point that will allow you to return to normal usage in 30-40 minutes (do not stop charging at that point). If you run the batteries right down with the inverter off, you may need to charge them for up to 2 hours before you can return to normal use.

The battery system holds 9600 watts of power and the answer to the question depends on what all you are using to recharge and what you are running. If you run nothing in the coach you can recharge with just the engine alternator/generators at a rate of up to 3500 watts per hr. If you are plugged in to a 110 volt electrical outlet, you can also be adding another 1400 watts and hour. The solar panels will also be adding up to 245 watts per hour depending on the amount of light available to them. As you can see there are many variables and the choices are yours depending on what you want or need to do. Everything you run in the coach or attached to it will reduce the number of watts going into the batteries. Information on their consumption is usually available on the backs or bottom of most electrical equipment/appliances.

How do I avoid running the batteries down too far?

Excessive use of appliances, without the engine being used to top up the batteries (or plugging in to a 110 volt 30 amp. service) will run the batteries down. So, if you need to run the air conditioner a lot, you should run the engine intermittently to top up your batteries. In most cases, people use air conditioning sparingly and the coach will function for a very long time with solar charging and good planning.

How is hot water and comfort heating provided?

A combined water heater/forced air heater is powered on demand by very low use of diesel fuel. Please note that this is not applicable to models a Propane Alde or Suburban heating system.

IMPORTANT: Do these answers guaranty me any specific performance?

No. Ultimately, you have to consider the environmental factors, usage and battery life when using the coach. We engineered and installed the combination of appliances to achieve the best possible functional results for you, with the greenest possible results, along with the security of knowing the engine can run and charge the coach when needed. This is truly a special product, that you can use and enjoy performance far beyond other RVs.

Are you providing any warranty on Roadtrek product built by Erwin Hymer Group North America, which is currently being sold by Roadtrek dealers?

Yes, although the Roadtrek units currently for sale on dealers’ lots were not built by Roadtrek Inc., we want to ensure customer have coverage. Therefore, as a goodwill gesture, we are providing a two (2) year warranty, from the date of purchase forward of July 3rd, 2017 to a max of $1500.00 (currency of country of original vehicle registration). The warranty is non-transferable and will be payable exclusively to the registered first owner. This warranty does not extend to any Roadtrek models previously built on the Mercedes Sprinter 3500 chassis with a second-row seat, due to the recall put out by the receiver.

What is covered under the two (2) year, $1,500 warranty?

The warranty covers defects in materials and workmanship not claimed by the dealer or vendor to the former Erwin Hymer Group North America. Excludes regular maintenance items.

Roadtrek Inc., now owns the EcoTrek Technology, will you honor the warranty on my EcoTrek system?

Any Roadtrek models with EcoTrek technology built by Erwin Hymer Group North America, are included in the two (2) year warranty, from the date of purchase forward of July 3rd, 2017 to a max of $1500.00 (currency of country of original vehicle registration). There will not be a separate warranty provided for the EcoTrek technology.

Are any other Erwin Hymer Group North America models built under the brands; Hymer, Sunlight, Carado or Eriba covered under this limited warranty?

No, Groupe Rapido only acquired the assets to the Roadtrek brand, therefore the limited warranty only pertains to Roadtrek branded models.

Where can I go to get my warranty work completed?

Warranty work can be done at any qualified service facility.

How will customers who purchase current Roadtrek inventory, which was previously built by Erwin Hymer Group North America, get factory warranty support?

Customers are encouraged to contact their selling dealer, who is authorized to do warranty work.

I prefer to get my warranty work done right from the factory, will you honor my warranty if I bring it to you?

Although we love getting visits from our Roadtrek owners, unfortunately we will not be offering any service work at the factory. If a customer requires service, we ask that they take their unit to the closest Roadtrek dealer or service center in order to get the work completed.

How do I submit for warranty reimbursement?

Please send a copy of the work order, invoice and proof of payment to retailsupport@roadtrekinc.com to be processed. The work order must include the Vehicle Identification Number (17 digit), date the work was completed and the vehicle mileage at the time the service was provided. Proof of payment submitted must also show the date of repair.

Once all the required documentation has been received, the customer will receive an email with confirmation, claim number and dollar value to be reimbursed.

My Roadtrek came with a two (2) year free Roadside Assistance Program, will this still be honored by Roadtrek Inc?

The roadside assistance program was provided in partnership with the company, Vehicle Administration Services (VAS). VAS has agreed to continue the program on those vehicles for customer who had previously registered with them. Customers who have not yet registered are asked to contact VAS directly for more information. https://www.vehicleadminservices.com/

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