OFFICIAL STATEMENT FROM ROADTREK INC.


Paving the way for a great future together,

 

This past year has been filled with excitement as Roadtrek Inc. celebrated the brand’s 50th anniversary. We have strengthened our ties to the ownership community and are growing and learning every day. As we move forward, we remain committed to continuously enhancing the ownership experience for our valued customers.

To achieve this, we are implementing strategic changes across our dealership/service network, expanding while also realigning our presence in several regions. This restructuring is aimed at growing the organization for better service and a brighter future. Our focus is on improving the overall customer experience, and we believe these strategic moves will allow our dealers to provide more personalized support and improved service quality, ensuring that our customers receive the attention and care they deserve.

While we understand that these changes may lead to temporary inconveniences, we want to assure you that we are here to help. Our sales and customer service teams are actively working to identify alternative service facilities to support our customers during this transition. Our dedicated customer care team is managing all inquiries related to service or parts concerns, including scheduling alternative solutions when necessary. We will reach out to customers who may have been impacted directly to advise them on the next steps and available solutions.

We encourage our customers to use the dealer/service locator on our website to find a dealer near them, whether at home or on their travels: https://www.roadtrek.com/locators/

If you encounter a service or warranty issue, please contact our customer care team at:

1-888-762-3873 and press 3.

For urgent needs, we recommend contacting a dealer using our locator tool for immediate assistance.

Roadtrek prides itself on offering a premium product in the Class B market. We are committed to maintaining excellence in sales and service. As we navigate this temporary transition, we appreciate the loyalty of our customers and the support of our longstanding dealerships, partners, and suppliers. Together, we will emerge stronger and achieve even greater success in the future.

Once again, thank you for celebrating 50 years of Roadtrek. We value your understanding and continued trust in Roadtrek.

Sincerely,
The Roadtrek Team